Last week, Hurricane Melissa swept across the Caribbean as a catastrophic Category 5 storm, leaving a trail of destruction in its wake. Since then, many hotels across Jamaica have closed, but they are already working to rebuild and reopen.
Hotels told TPG that major brands such as Hyatt are conducting damage assessments and have suspended bookings, while Hilton properties are still operating. Sandals Resorts International’s all-inclusive resorts are also closed but have a staggered opening schedule based on location and extent of damage.
Hotels also work hard to support those around them, look after guests and raise funds for affected communities.
Here’s what travelers need to know about Jamaica’s top attractions and how they plan to welcome guests again in the near future.
Hyatt Regency
World of Hyatt has 13 hotels and partner properties in Jamaica, including hotels under the Breathless, Bahia Principe, Secrets and Mr & Mrs Smith brands. A company spokesperson told TPG that at least eight of the hotels are currently closed and will not be accepting any new reservations until January 31, 2026: Breathless Montego Bay Resort & Spa, Dreams Rose Hall Resort & Spa, Hyatt Zilara Rose Hall, Hyatt Ziva Rose Hall, Secrets St. James Montego Bay, Secrets Wild Orchid Montego Bay, Jewel Grande Montego Bay Resort & Spa and Zoetry Montego Bay Jamaica.
The spokesperson added that the company is “conducting detailed assessments to determine the extent of physical damage at all properties” and will waive cancellation fees for bookings made through January 31, 2026. Hyatt is also waiving room rates for guests who have checked into one of the affected hotels and are waiting to return home.
Travelers with questions about their stay in Jamaica can call Hyatt Global Care at 800-233-1234.
Overall, the spokesperson said Hyatt “is committed to assisting local communities and contributing to Jamaica’s broader recovery efforts following this devastating weather event.”
Hilton
There are five Hilton Honors hotels in Jamaica: four under the SLH Hotel brand and one under the Tapestry Collection by Hilton.
A Hilton spokesperson told TPG that the independently owned and operated ROK Hotel Kingston, Tapestry Collection by Hilton is “open and operating and we have had no reports of significant property damage.” The company will waive modification and cancellation penalties for guests whose travel plans are affected by the hurricane, the spokesperson added.
Likewise, two SLH hotels, S Hotel Montego Bay and S Hotel Kingston, remain operational, according to their websites. S Hotel Montego Bay is also offering a full refund for guests with confirmed reservations who cannot arrive before November 8, and limited amenity compensation for guests arriving before November 15.
Sandals International Resort
Sandals Resorts International operates Sandals and Beaches resorts in Jamaica. The company owns a total of eight all-inclusive resorts there.
While all sites remain closed, the company told TPG that Sandals Dunn’s River, Sandals Royal Plantation, Sandals Ocho Rios, Sandals Negril and Beaches Negril are all scheduled to reopen on December 6, 2025 after “debris removal and landscaping and restoration work is completed at each location.” Upon reopening, all facilities and amenities are expected to be available to guests.
The remaining three resorts (Sandals Montego Bay, Sandals Royal Caribbean and Sandals South Coast) are not expected to reopen until May 30, 2026.
Meanwhile, the non-profit Sandals Foundation is working to support affected communities in Jamaica, the company said.
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